Customer Delight

One of the world's leading healthcare companies wanted to develop a stronger emotional link with their customers.

With a little help from the magical world of cinema, we developed a workshop training programme to inspire the team, kick-start new behaviours and strengthen customer ties!

We worked with the Myline team to better understand the power of emotional connections in the context of sales and business development...

Outcome: an energised team, new behaviours shared and accepted with the desire to go and test a new approach, going beyond customer satisfaction to head towards Customer Delight.